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2/10/2006
Speech Technology Seminar with Contactcentres.be |
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UbiCall Communication, as one of the sponsors of Contactcentres.be, is organizing, together with some other players and partners in the contact centre market, a Speech Technology Seminar, on November 9, 2006.
The main purpose of this, is to present you some of the currently available applications, in Belgium, where these technologies are used today in different contact centre environments.
Therefore the main speaker on this seminar, will be the USERS !!!
Several live demonstrations will also be available.
Find the invitation for this event by clicking here.
Please note you must register via http://www.contactcentres.be/speech-event.
We will be proud to welcome you on November 9, in Brussels
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13/5/2005
Voxtron & UbiCall join forces |
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An agreement was signed between Voxtron and UbiCall whereby Voxtron will, from now on, offer the UbiCall ASR 'Plug-in', as an additional module of the Voxtron Contact Center Software. By doing so, Voxtron will be able satisfy increasing market demands for Speech Recognition in the Contact Centre Market. http://www.voxtron.com
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14/4/2005
Voxpilot et UbiCall annoncent leur partenariat pour fournir des solutions de reconnaissance vocale VoiceXML. |
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Les deux spécialistes complémentaires de la voix conjuguent leurs forces afin de proposer à leurs clients des solutions normalisées ouvertes et totalement opérationnelles.
Châtillon, France, et Mons, Belgique, 14 avril 2005 – Voxpilot, spécialiste des solutions VoiceXML et UbiCall, leader dans le domaine des solutions téléphoniques automatisées à base de reconnaissance de la parole, ont annoncé aujourd’hui leur partenariat ayant pour objectif d’offrir une solution complète d’automatisation des standards ou des Call Centers pour les sociétés et les administrations publiques cherchant à réduire les coûts et améliorer la qualité de leurs services.
Le marché actuel des applications vocales automatisées explose en raison des tout derniers progrès réalisés dans ce domaine et du fait que les sociétés cherchent plus que jamais à réduire leurs coûts de communication et à améliorer leur qualité de service.
Voxpilot, spécialiste de la technologie VoiceXML, propose des solutions standardisées permettant de développer des applications vocales en toute indépendance et en se libérant des systèmes et des langages propriétaires qui sont souvent chers, peu souples, parfois verrouillés et pas toujours aussi fiables.
L’Open Media Platform (OMP) est la première plate-forme VoiceXML multilingue à avoir été certifiée par le VoiceXML Forum. Elle supporte les protocoles de Contrôle de Ressources Média IETF (MRCP). Ceci permet aux meilleures ressources média du marché telles que la reconnaissance vocale automatisée (ASR - Automatic Speech Recognition ), l’identification de l’interlocuteur (SI - Speaker Identification), la vérification de l’interlocuteur (SV - Speaker Verification) et les fonctionnalités Text-To-Speech (TTS) d’être intégrées aisément et rapidement au sein de la plate-forme. Le déploiement fiable des clusters de ressources média est facilité par l’utilisation des protocoles SIP et MRCP. Ceci permet d’avoir des clusters évolutifs, modulaires, et en partage de charge.
Voxpilot et la technologie VoiceXML permettent de développer et déployer les applications vocales dans des architectures ouvertes, inspirées du Web, sans bouleverser les applications informatiques existantes à un coût nettement inférieur que celui obtenu avec les solutions propriétaires présentes sur le marché.
La plate-forme OMP possède les caractéristiques techniques les plus avancées en terme de contrôle de ressources de reconnaissance vocale et de TTS, et connecte les environnements voix et web directement.
UbiCall Communications est leader dans le domaine des solutions interactives téléphoniques automatisées à base de reconnaissance de la parole, de synthèse vocale et de procédés de dialogues.
Sa solution Voxplorer Receptionist™ assure les tâches d’un réceptionniste humain en transférant l’appelant au service ou contact demandé, simplement, de façon automatique et rentable, soulageant les opérateurs humains des fonctions basiques de transferts d’appels.
Voxplorer DialUp™ permet la composition automatique de numéro de téléphone juste en prononçant le nom ou l’indicatif correspondant, permettant ainsi à l’utilisateur de gagner du temps, à la fois pour les appels téléphoniques internes et externes.
Voxplorer Receptionist et le Voxplorer DialUp sont disponibles sous forme de package logiciel tournant sur la plate-forme VoiceXML, permettant ainsi aux opérateurs de proposer la composition de numéro activé par la voix (Voice Activated Dialing) sur une base ASP. Les solutions sont actuellement disponibles pour les petites, moyennes et grandes entreprises dans toutes les langues européennes majeures, dont l’allemand, l’anglais, le français, l’espagnol et le portugais.
Le package logiciel est proposé sous forme de licence et peut être vendu par ligne, par appel ou par utilisateur, ou bien être loué.
Les deux sociétés ont conclu un partenariat pour unir leurs forces respectives afin d’offrir des solutions VoiceXML complètes et puissantes pour cibler ensemble des applications telles que l’automatisation des Call Centers pour les appels entrants et sortants, afin de les rendre plus économiques et fournir des services vocaux totalement automatisés aux entreprises et aux administrations ainsi qu’aux opérateurs télécoms souhaitant devenir hébergeurs de services de standards automatiques.
Le partenariat leur permettra de revendre aisément des produits intégrés et de renforcer leurs positions en Europe et aux Etats-Unis.
A l’heure où de plus en plus de sociétés et d’administrations se tournent vers l’automatisation des services et des logiciels vocaux interactifs (transactions, applications de centres de contact, services d’informations) pour gérer les coûts de leur Call Center, accroître leur productivité et mieux répondre aux attentes de leurs clients, elles étudient de plus en plus les systèmes de reconnaissance vocale sophistiqués et performants.
Le marché des services de réception virtuelle offrant une réduction des coûts efficaces combinée à la possibilité d’implémenter des services plus automatisés et plus riches n’est plus un marché émergent mais bel et bien un marché existant qui ne cessera de croître dans les années à venir.
A propos de Voxpilot
Voxpilot commercialise des solutions VoiceXML certifiées pour les opérateurs, les entreprises, les intégrateurs et les prestataires de services. Son produit phare, l’Open Media Platform, est l’une des rares plates-formes à avoir été certifiée pour sa conformité à la recommandation du W3C VoiceXML 2.0. Basée sur des solutions standard, elle offre des services VoIP, SIP et 3G et permet de déployer une vaste gamme d’applications et de services vocaux tels que le vidéo mail, la messagerie unifiée ainsi que des applications multimodales. Voxpilot compte parmi ses clients prestigieux Cegetel, Ericsson, France Telecom, Monaco telecom, Swisscom et Wind.
Site web: www.voxpilot.com
Voxbuilder: www.voxbuilder.com
Visitez www.voxpilot.com/video et découvrez notre vidéo-clip interactif présentant les avantages du VoiceXML et des solutions Voxpilot.
A propos de UbiCall
UbiCall Communications est une société spécialisée dans le domaine des solutions téléphoniques interactives à activation vocale basées sur des technologies de pointe telles que la reconnaissance et la synthèse de la parole (ASR et TTS), les télécommunications et la gestion de dialogue. Sa famille de produits phares, Voxplorer, permet la gestion automatique des appels entrants et sortants, fournissant ainsi aux clients un retour sur investissement immédiat et identifiable. UbiCall développe continuellement de nouvelles fonctionnalités d’activation vocale et de nouveaux modules afin de répondre aux besoins du marché.
Site web: www.ubicall.com
Contacts Presse
Voxpilot (Siège)
Catherine Dubos
Téléphone: +33 (0)1 58 07 19 05
Mobile: +33 (0)6 86 28 37 28
Catherine.dubos@voxpilot.com
http://www.voxpilot.com
UbiCall:
Willy Van de Voorde
Téléhone: + 32 (0)65 32 15 46
Mobile: + 32 (0)475 24 44 90
Email: willy.vandevoorde@ubicall.com
http://www.ubicall.com
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14/4/2005
Voxpilot and UbiCall announce their partnership to deliver VoiceXML based speech recognition solutions. |
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The two complementary voice specialists have combined their strengths to offer customers fully operational and open standard solutions.
Châtillon, France, and Mons, Belgium, 14th of April 2005 – Voxpilot, leading provider of carrier-grade IN and VoiceXML solutions, and UbiCall , a leader in Speech Activated Automated Telephony Solutions, announced today they have now joined forces to offer a "one-stop" solution to automate companies or government agencies’ office-receptions and call centers to make it more cost efficient and offer better services to their customers.
Currently the market for automated voice applications is booming thanks to the latest progress in the solution technology and because companies are more than ever looking at reducing communication costs and improving Quality of Service.
Voxpilot, the leader in VoiceXML technology, develops standards-based solutions that avoid the pitfalls of proprietary systems that are usually expensive, inflexible, utilize a closed architecture, and are often unreliable.
Voxpilot Open Media Platform (OMP) solution is the leading multi-language VoiceXML platform and the first to have ever been certified by the VoiceXML Forum.
The OMP supports the IETF Media Resource Control Protocol (MRCP). This allows best-of-breed third-party media resources such as Automatic Speech Recognition (ASR), Speaker Identification (SI), Speaker Verification (SV), and Text-To-Speech (TTS) engines to be quickly and effortlessly integrated into the platform. The SIP and MRCP protocols in the OMP facilitate scalable, load-balanced, and maintainable clusters of VoiceXML controlled media resources to be deployed in a robust fashion.
Voxpilot and VoiceXML allow development and deployment of voice applications in an open, web-inspired model and without disrupting existing computer applications, at a much lower cost than with proprietary solutions on the market.
The OMP platform features all the latest advances in terms of control of voice recognition and TTS resources, and connects Voice and Web environments directly.
UbiCall Communications is a leading provider in Speech Activated Automated Interactive Telephony Solutions based on speech recognition, text to speech, and dialog processing.
UbiCall Voxplorer Receptionist™ performs the tasks of a human receptionist, transferring the caller to the requested party, in a smooth, automatic and cost effective way, thus relieving human operators of basic switchboard tasks or corporate call center.
UbiCall Voxplorer DialUp™ enables automatic dialing of phone number just by saying the associated name or entry, which saves the user directory search and dialing time, both for internal and external phone calls.
Voxplorer Receptionist and Voxplorer DialUp are available as a software package running on carrier-grade Voice XML platforms, thus enabling telecom operators to deliver Voice Activated Dialing on an ASP basis. The products today exist for small enterprises, medium-sized organizations and large corporations in all major European languages, including Dutch, English, French, German, Spanish and Portuguese.
The software package can be licensed per line, per call or per user, or leased.
Both companies have partnered to jointly leverage their respective strengths to offer full robust VoiceXML solutions, to target together applications such as call center automation, for inbound as well as for outbound calling, automating reception to make it more cost efficient and supplying fully automated voice services to companies or government agencies, and to carriers wishing to host automated Directory Assistance services.
The partnership will allow them to resell smoothly embedded products and to strengthen their position in the European and North America markets.
As more companies and government agencies turn toward interactive speech software and self-service automation (transaction, call center applications, information services) to manage call-center costs, increase productivity and satisfy their customers, they're relying more and more on performant and sophisticated automated speech recognition systems.
The virtual receptionist services market which offers cost efficiency coupled with richer and more automated services has matured from an emerging market to a current market that will experience accelerated growth in the coming years.
About Voxpilot
Voxpilot delivers certified VoiceXML solutions for carriers, enterprises, integrators and service providers. Its flagship product, Voxpilot Open Media Platform, is one of only three platforms independently certified for its conformance to the W3C VoiceXML 2.0 Recommendation. Voxpilot's carrier-grade, standards-based platform provides support for VoIP, SIP, 3G and MRCP, and powers a broad range of operational and voice services including video mail, unified messaging and multimodal.
Website: www.voxpilot.com
Voxbuilder: www.voxbuilder.com
Visit www.voxpilot.com/video to discover our new interactive multimedia video clip introducing the benefits of VoiceXML and Voxpilot solutions.
About UbiCall
UbiCall Communications specializes in providing speech activated interactive telephony solutions based on advanced technologies such as speech recognition, text to speech, dialog processing and telecommunications. Its flagship family of products, Voxplorer, enables automatic management of incoming and outgoing calls, that provide clients with immediate and identifiable return on investment. UbiCall is continuously developing additional speech activated functionalities, and new modules to answer market demand.
Website: www.ubicall.com
Media Contacts
Voxpilot (Headquarters)
Catherine Dubos
Phone: +33 (0)1 58 07 19 05
Mobile: +33 (0)6 86 28 37 28
Catherine.dubos@voxpilot.com
http://www.voxpilot.com/
UbiCall:
Willy Van de Voorde
Phone: + 32 (0)65 32 15 46
Mobile: + 32 (0)475 24 44 90
Email: willy.vandevoorde@ubicall.com
http://www.ubicall.com
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28/1/2005
UbiCall adds new Outgoing Calls Module (OCM) to ist Voxplorer functionality. |
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A new functional module is now added by UbiCall Communications to the Voxplorer Virtual Receptionist, to manage your outbound calls. This module contains your own, personal, telephone directory (from outlook, or from an other format). The module generates automatically the phonetic data of the respective names, and dials the corresponding number, when you say the name of the person you can to call. Your personal module can be reached for any telephone number programmed in the system, be it from your mobile, your office extension number, your home number etc....
Each module is personalized, and supports your preferred language (mother tongue). It can be made available in French, Dutch, German (Sw & Ger), Spanish, Portuguese, US and UK English.
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1/12/2004
UbiCall Communications releases 3 more language of its Voxplorer Virtual Receptionist Application Software |
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Next to the already existing language version of US and UK English, French, Dutch and Flemish, German, Swiss German and Brazilian Portuguese, and because of the increasing demand for other language versions, UbiCall Communications offers as of today, deliverable off the shelf, its Virtual Receptionist in Canadian French, Spanish and Latin American Spanish languages.
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24/11/2004
UbiCall Communications and DAMOVO sign partnership agreement. |
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DAMOVO Belgium sa/nv, a spin off of Ericsson Enterprise Direct Sales and Enterprise Solution, has signed a partnership agreement with UbiCall Communications, to resell its Voxplorer Virtual receptionist solution, in Belgium and abroad.
DAMOVO is a leading solution provider in data, mobility and voice and has offices in 16 countries.
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15/10/2004
UbiCall Communications releases 3 more language of its Voxplorer Virtual Receptionist Application Software. |
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Next to the already existing language version of US and UK English, French, Dutch and Flemish, and because of the increasing demand for other language versions, UbiCall Communications offers as of today, deliverable off the shelf, its Virtual Receptionist , in German, Swiss German and Brazilian Portuguese languages.
Spanish and Italian language versions are scheduled for end 2004, early 2005.
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27/9/2004
UbiCall puts into service its Voxplorer Virtual Receptionist at the new premises of the Belgium Ministry of Finance. |
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Next to the many operational sites, the Virtual Receptionist solution, in French, Dutch and English has been put into commercial operation, at end of September 2004 at the premises of the Belgium Ministry of Finance. It is used by about 4000 employees within the Ministry to automate some of the receptionist duties. The application is VoIP, linked to the Cisco Call Manger, on an IBM backbone.
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2/9/2004
ÙbiCall Communications at SpeechTek 2004 |
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UbiCall Communications will present the new features of its automated attendant Voxplorer Receptionist at the SpeechTek 2004 in New York. Come and visit UbiCall on booth 304 in New York Marriott Marquis 14-15th of September 2004. http://www.speechtek.com
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15/2/2004
Voxplorer Receptionist ASP Edition : Successful Trial since Oct 1st, 2003 |
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UbiCall Communications SA has successfully deployed a trial system for its Voxplorer Receptionist ASP Edition since October 1st, 2003. Voxplorer Receptionist ASP Edition allows telecommunication carriers and service providers to deploy Voice Activated Automated Attendant services on a Application Service Provider basis.
Contact us for more information. http://www.ubicall.com/customers/index.html
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15/1/2004
Successful deployment of Voxplorer Receptionist at Fribourg University |
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1/1/2004
Successful deployment of Voxplorer Receptionist at Hospital Saint-Peter in Brussels |
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UbiCall Communications SA/NV has successfully deployed a Voxplorer Receptionist system at the Saint-Peter Hospital in Brussels. Voxplorer Receptionist handles all incoming calls in the hospital and automatically redirects them to the correct destination, without human intervention, all with the power of voice recognition.
Contact us for more information. http://www.ubicall.com/customers/index.html
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