Ubicall

Smart Customer Service on Mobile

Harness the Power of Smartphones for Customer Service

World's First Ubiquitous Customer Service Experience

Transform End-User
Experience

Increase customer satisfaction through Ubicall’s Interactive Visual Response (Visual IVR), smart form-filling, self-queueing technology and more...

Reduce Operations
Cost

Save up to 20% of the average call time by alleviating the agent from the data collection part of the call.

Design & Launch
in Minutes

Own your customer’s experience by designing your own IVR and agent routing mechanism through our code-free (drag-and-drop) admin dashboard.

Features Highlights

Interactive VISUAL Response™

Ubicall’s Interactive Visual Response pronounces the death of the voice IVR as we know it. The data connection and smartphone user interface allows for a clickable menu system that is easy to navigate through.

Ubicall takes it a step further in transforming the IVR experience completely by removing the menu system all together. The Ubicall Keyword Support feature allows a user to simply type in a few words and accordingly receive suggestions of customer support paths to click.

Authentication and Verification

One of the main use cases of form-filling is verification of the caller, the result of which is a tedious and often redundant experience through a touch-tone keypad!

The Ubicall SDK parses the caller’s info through the app and transfers it to the agent along with the call. Not only is this a higher degree of authentication, but it also auto-fills and alleviates the user from inputting any data. If any additional user information is required, it would be easily filled via keypad and saved for auto-filling moving forward.

Flexibility and Ease of Administration

Ubicall’s simple SaaS offering allows a contact center administrator to simply drag-and-drop agents with a simple click of a button. Agents can be added and paid for by credit card; which is ideal in addressing seasonality, a contact centers capacity planner’s nightmare.

Ubicall’s value is emphasized when compared to the typical 90-day expectations for legacy initial installation, let alone the hassels of ongoing alterations moving forward.