There is a multitude of connected devices, as well as an abundance of support tools to cater to these end-users. Ubicall provides a vendor-agnostic platform that integrates with these multiple support channels and connects them to the end-devices through one ubiquitous visual channel.
Provide a single visual interface for your customers to connect to your multi-channel support system. Make use of your customers’ contextual data to route them to most appropriate channel to improve their support experience. The visual interface can be fully customized and branded accordingly, creating a native in-app or browsing experience.
Data pre-collection alleviates agents from the data collection part of the call and allows them to resolve issues before even starting the call. Furthermore, our single visual interface increases call deflection to other cost effective channels. This can save up to 50% of your customer service operations cost. Try our RoI tool and check for yourself.
Simply drag and drop components using our powerful code-free designer to create your own customized customer experience. You can test out customer flows and iterate on them as frequently as you want without the need for app updates or engineering resources.