Smart Customer Service on Mobile
Harness the Power of Smartphones for Customer Service
Increase customer satisfaction through Ubicall’s Interactive Visual Response (Visual IVR), smart form-filling, self-queueing technology and more...
Save up to 20% of the average call time by alleviating the agent from the data collection part of the call.
Own your customer’s experience by designing your own IVR and agent routing mechanism through our code-free (drag-and-drop) admin dashboard.
Ubicall’s Interactive Visual Response pronounces the death of the voice IVR as we know it. The data connection and smartphone user interface allows for a clickable menu system that is easy to navigate through.
Ubicall takes it a step further in transforming the IVR experience completely by removing the menu system all together. The Ubicall Keyword Support feature allows a user to simply type in a few words and accordingly receive suggestions of customer support paths to click.
One of the main use cases of form-filling is verification of the caller, the result of which is a tedious and often redundant experience through a touch-tone keypad!
The Ubicall SDK parses the caller’s info through the app and transfers it to the agent along with the call. Not only is this a higher degree of authentication, but it also auto-fills and alleviates the user from inputting any data. If any additional user information is required, it would be easily filled via keypad and saved for auto-filling moving forward.
Ubicall’s simple SaaS offering allows a contact center administrator to simply drag-and-drop agents with a simple click of a button. Agents can be added and paid for by credit card; which is ideal in addressing seasonality, a contact centers capacity planner’s nightmare.
Ubicall’s value is emphasized when compared to the typical 90-day expectations for legacy initial installation, let alone the hassels of ongoing alterations moving forward.